Effective Date: 2025/05/09

1. Introduction

Welcome to https://pharmacy.newgenpharmacy.co.uk/ (“Website”).  This Website is operated by NewGen Pharmacy Ltd (“we,” “us,” or “our”), a company registered in the United Kingdom.

By accessing or using our Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms, please refrain from using our Website.

2. Regulatory Compliance

• MHRA Compliance: We adhere to the guidelines and regulations set forth by the Medicines and Healthcare products Regulatory Agency (MHRA), ensuring that all medicines and medical devices supplied are safe and effective.
• GPhC Registration: Our pharmacy is registered with the General Pharmaceutical Council (GPhC). Our registration details are:
• Pharmacy name: NewGen Pharmacy
• Owner name: New International Medical Ltd
• Address: St Mary’s Medical Centre, Unit 4, 245 High Street, London, Stratford, E15 2LS
• Registration number: 9012028
• Status: Registered
• Inspection report published: Yes See inspection report
• Subject to notices and conditions: No
• Enforcement history: No

You can verify our registration on the GPhC website: https://www.pharmacyregulation.org/registers/pharmacy/9012028

3. Use of the Website

• Eligibility: You must be at least 18 years old to use this Website.
• Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
• Prohibited Conduct: You agree not to use the Website for any unlawful purpose or in any way that could harm the Website or its users.

4. Medical Information and Advice

The content on this Website, including any advice provided by our pharmacists, is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

5. Prescription Services

• Prescription Verification: We dispense medications only upon receipt of a valid prescription issued by a qualified healthcare professional.
• Controlled Substances: We do not dispense controlled substances or medications that require special handling without appropriate verification and compliance with applicable laws.
• Right to Refuse: We reserve the right to refuse to dispense any medication if we believe it is not in the best interest of the patient or if it violates any regulatory requirements.

6. Ordering and Payment

• Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason.
• Pricing: Prices for our products are subject to change without notice.
• Payment: We accept payment through secure payment gateways. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided.

7. Delivery and Shipping

• Delivery Areas: We deliver to addresses within the United Kingdom.
• Delivery Times: Delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances.
• Shipping Charges: Shipping charges, if any, will be displayed at checkout.

8. Returns and Refunds

• Medication Returns: Due to regulatory guidelines, we cannot accept returns of medications unless they were supplied in error or are defective.
• Refunds: If you are eligible for a refund, it will be processed using the original payment method within a reasonable timeframe.

9. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, which outlines how we collect, use, and protect your personal information, is available at https://newgenpharmacy.co.uk/privacy-policy/.

10. Intellectual Property

All content on this Website, including text, graphics, logos, and images, is the property of NewGen Pharmacy Ltd or its content suppliers and is protected by intellectual property laws.

11. Limitation of Liability

To the fullest extent permitted by law, NewGen Pharmacy Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or the products purchased through the Website.

12. Indemnification

You agree to indemnify, defend, and hold harmless NewGen Pharmacy Ltd, its directors, officers, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising out of your use of the Website or violation of these Terms.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website constitutes your acceptance of the revised Terms.

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: info@newgenpharmacy.co.uk

Phone: 02045995647

Address: St Mary’s Medical Centre, Unit 4, 245 High Street, London, Stratford, E15 2LS