Visit our Help & Support Hub to find quick answers to common questions about our services.
Our award-winning patient care team is available:
Contact Us
NHS prescriptions & online doctor support: 02045995647
Consultation and support: info@newgenpharmacy.co.uk
(Monday–Friday: 9am–8pm | Saturday: 9am–1pm)
02045995647
info@newgenpharmacy.co.uk
245 High Street Stratford E15 2LS
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NHS repeat prescriptions
Manage NHS prescriptions effortlessly—repeat or one-off—delivered directly to your door.
One-Off NHS Prescriptions
Need a short-term prescription? Simply upload your NHS prescription. Once approved, we’ll dispense and deliver your medication free of charge—with full tracking for peace of mind.
Update Your Account
Easily update your personal details, delivery address, exemption status, and prescription reminders
Exemption Management
Quickly update your NHS exemption status or upload medical certificates
Free Tracked NHS Delivery
We offer free tracked delivery for all NHS prescriptions.
Letterbox-Friendly
Most items are posted straight through your letterbox. You can also request signed-for delivery or nominate a Safeplace.
Lost or Damaged Parcels
If your order is delayed or arrives damaged, contact us immediately
NHS New Medicine Service
Receive a free telephone consultation with a pharmacist 7–14 days after starting a new medicine to discuss how it’s working and answer any questions.
NHS Pharmacy First
Get fast, expert treatment and advice for common minor conditions—no need to visit your GP.
Free Contraception Service
Speak to a pharmacist over the phone and get discreet delivery of your contraception straight to your door.
GPhC‑registered pharmacists you can trust
Free, fast, and fully tracked NHS delivery nationwide
User-friendly digital tools— reminders, live chat
NHS clinical services including New Medicine Service, Pharmacy First, and contraception consultations
