You can order your NHS repeat prescription at any time, 24/7. Simply nominate NewGen Pharmacy with your GP, then place your order through our website or mobile app. We’ll begin processing once your GP has authorised the request.

• NHS prescription dispensing and free nationwide delivery
• Private prescriptions – upload securely online or post them to us
• Medication support – including compliance aids (e.g. blister packs) and reminders
• Online consultations – with GPs and pharmacists, including weight management support and medicine reviews
• Care home pharmacy services – tailored solutions, bulk supplies, MAR charts, and clinical support

• NHS prescriptions: 2–4 working days after GP approval
• Private or weight-loss medication: Usually delivered within 24–48 hours after prescribing

Yes. We offer free delivery for both NHS and private prescriptions throughout the UK.

• Pharmacist consultations: Schedule online for medication reviews or clinical advice
• GP video consultations: Available free of charge via our online service

Absolutely. We offer dedicated care home services including medication management, clinical oversight, and MAR chart assistance to reduce errors and support residents effectively.

We’ll contact you immediately to offer an alternative or provide an expected restock date. For urgent situations, we can arrange a private prescription alternative if required.

We are registered with the General Pharmaceutical Council (GPhC) and adhere strictly to NHS data security and GDPR standards. Our December 2024 inspection confirmed full compliance with all regulatory requirements.

Yes – we provide clinically approved, personalised weight-loss plans, which include consultations and medication if suitable. Treatment is delivered promptly once approved.

Yes. Just let us know when placing your order if you need reminders or blister packaging. We’ll arrange everything to support your routine.

Please contact us via phone, email, or live chat as soon as possible. If your order hasn’t been dispatched yet, we’ll cancel or adjust it accordingly.

Once you’ve completed your online consultation or placed your order, the process is smooth and efficient:

• Consultations & treatment: If approved, prescribed medications are typically dispatched within 24–48 hours.
• NHS/private prescriptions: Once received (either electronically via your GP or uploaded), medications are dispensed and delivered free of charge, usually within 2–5 working days.