{"id":8285,"date":"2025-06-13T14:35:14","date_gmt":"2025-06-13T14:35:14","guid":{"rendered":"https:\/\/pharmacy.newgenpharmacy.co.uk\/?page_id=8285"},"modified":"2025-06-13T14:54:42","modified_gmt":"2025-06-13T14:54:42","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/pharmacy.newgenpharmacy.co.uk\/?page_id=8285","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8285\" class=\"elementor elementor-8285\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d9d374e e-flex e-con-boxed e-con e-parent\" data-id=\"2d9d374e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d4ea7b4 elementor-widget elementor-widget-heading\" data-id=\"2d4ea7b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2089dbec elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2089dbec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3eda33fd elementor-widget elementor-widget-text-editor\" data-id=\"3eda33fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div dir=\"ltr\"><p><strong>Effective Date:<\/strong>\u00a02025\/05\/09<\/p><p><strong>1. Introduction<\/strong><\/p><p>Welcome to <a href=\"https:\/\/pharmacy.newgenpharmacy.co.uk\/\">https:\/\/pharmacy.newgenpharmacy.co.uk\/\u00a0<\/a>(&#8220;Website&#8221;).\u00a0 This Website is operated by NewGen Pharmacy Ltd (&#8220;we,&#8221; &#8220;us,&#8221; or &#8220;our&#8221;), a company registered in the United Kingdom.<\/p><p>By accessing or using our Website, you agree to comply with and be bound by these Terms and Conditions.\u00a0If you do not agree with these Terms, please refrain from using our Website.<\/p><p><strong>2. Regulatory Compliance<\/strong><\/p><ul><li><strong>MHRA Compliance:<\/strong>\u00a0We adhere to the guidelines and regulations set forth by the Medicines and Healthcare products Regulatory Agency (MHRA), ensuring that all medicines and medical devices supplied are safe and effective.<\/li><li><strong>GPhC Registration:<\/strong>\u00a0Our pharmacy is registered with the General Pharmaceutical Council (GPhC). Our registration details are:<\/li><li class=\"field__label\"><strong>Pharmacy name: <\/strong>NewGen Pharmacy<\/li><li class=\"field__label\"><strong>Owner name:<\/strong> New International Medical Ltd<\/li><li class=\"field__label\"><strong>Address:<\/strong> St Mary&#8217;s Medical Centre, Unit 4, 245 High Street, London, Stratford, E15 2LS<\/li><li class=\"field__label\"><strong>Registration number:<\/strong> 9012028<\/li><li class=\"field__label\"><strong>Status:<\/strong> Registered<\/li><li class=\"field__label\"><strong>Inspection report published:<\/strong> Yes\u00a0<a href=\"https:\/\/inspections.pharmacyregulation.org\/pharmacy\/detail\/newgen-pharmacy-9012028\" target=\"_blank\" rel=\"noopener\" aria-label=\"See inspection report for Pharmacy NewGen Pharmacy in St Mary's Medical Centre, Unit 4, 245 High Street, London, Stratford, E15 2LS\">See inspection report<\/a><\/li><li class=\"field__label\"><strong>Subject to notices and conditions: <\/strong>No<\/li><li class=\"field__label\"><strong>Enforcement history:<\/strong> No<\/li><\/ul><p>You can verify our registration on the GPhC website: https:\/\/www.pharmacyregulation.org\/registers\/pharmacy\/9012028<\/p><p><strong>3. Use of the Website<\/strong><\/p><ul><li><strong>Eligibility:<\/strong>\u00a0You must be at least 18 years old to use this Website.<\/li><li><strong>Account Responsibility:<\/strong>\u00a0If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.<\/li><li><strong>Prohibited Conduct:<\/strong>\u00a0You agree not to use the Website for any unlawful purpose or in any way that could harm the Website or its users.<\/li><\/ul><p><strong>4. Medical Information and Advice<\/strong><\/p><p>The content on this Website, including any advice provided by our pharmacists, is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.<\/p><p>Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.<\/p><p><strong>5. Prescription Services<\/strong><\/p><ul><li><strong>Prescription Verification:<\/strong>\u00a0We dispense medications only upon receipt of a valid prescription issued by a qualified healthcare professional.<\/li><li><strong>Controlled Substances:<\/strong>\u00a0We do not dispense controlled substances or medications that require special handling without appropriate verification and compliance with applicable laws.<\/li><li><strong>Right to Refuse:<\/strong>\u00a0We reserve the right to refuse to dispense any medication if we believe it is not in the best interest of the patient or if it violates any regulatory requirements.<\/li><\/ul><p><strong>6. Ordering and Payment<\/strong><\/p><ul><li><strong>Order Acceptance:<\/strong>\u00a0All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason.<\/li><li><strong>Pricing:<\/strong>\u00a0Prices for our products are subject to change without notice.<\/li><li><strong>Payment:<\/strong>\u00a0We accept payment through secure payment gateways. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided.<\/li><\/ul><p><strong>7. Delivery and Shipping<\/strong><\/p><ul><li><strong>Delivery Areas:<\/strong>\u00a0We deliver to addresses within the United Kingdom.<\/li><li><strong>Delivery Times:<\/strong>\u00a0Delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances.<\/li><li><strong>Shipping Charges:<\/strong>\u00a0Shipping charges, if any, will be displayed at checkout.<\/li><\/ul><p><strong>8. Returns and Refunds<\/strong><\/p><ul><li><strong>Medication Returns:<\/strong>\u00a0Due to regulatory guidelines, we cannot accept returns of medications unless they were supplied in error or are defective.<\/li><li><strong>Refunds:<\/strong>\u00a0If you are eligible for a refund, it will be processed using the original payment method within a reasonable timeframe.<\/li><\/ul><p><strong>9. Privacy and Data Protection<\/strong><\/p><p>We are committed to protecting your privacy. Our Privacy Policy, which outlines how we collect, use, and protect your personal information, is available at\u00a0<a href=\"https:\/\/newgenpharmacy.co.uk\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/newgenpharmacy.co.uk\/privacy-policy\/&amp;source=gmail&amp;ust=1746997248377000&amp;usg=AOvVaw3cvf7wOqcaud3TKUfN7kIM\">https:\/\/newgenpharmacy.co.uk\/<wbr \/>privacy-policy\/<\/a>.<\/p><p><strong>10. Intellectual Property<\/strong><\/p><p>All content on this Website, including text, graphics, logos, and images, is the property of NewGen Pharmacy Ltd or its content suppliers and is protected by intellectual property laws.<\/p><p><strong>11. Limitation of Liability<\/strong><\/p><p>To the fullest extent permitted by law, NewGen Pharmacy Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or the products purchased through the Website.<\/p><p><strong>12. Indemnification<\/strong><\/p><p>You agree to indemnify, defend, and hold harmless NewGen Pharmacy Ltd, its directors, officers, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising out of your use of the Website or violation of these Terms.<\/p><p><strong>13. Governing Law<\/strong><\/p><p>These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.<\/p><p><strong>14. Changes to Terms and Conditions<\/strong><\/p><p>We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website constitutes your acceptance of the revised Terms.<\/p><p><strong>15. Contact Information<\/strong><\/p><p>If you have any questions or concerns about these Terms and Conditions, please contact us at:<\/p><p><strong>Email:<\/strong>\u00a0<a href=\"mailto:info@newgenpharmacy.co.uk\" target=\"_blank\" rel=\"noopener\">info@newgenpharmacy.co.uk<\/a><\/p><p><strong>Phone:<\/strong>\u00a002045995647<\/p><p><strong>Address:<\/strong> St Mary&#8217;s Medical Centre, Unit 4, 245 High Street, London, Stratford, E15 2LS<\/p><\/div><div class=\"yj6qo ajU\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions Effective Date:\u00a02025\/05\/09 1. Introduction Welcome to https:\/\/pharmacy.newgenpharmacy.co.uk\/\u00a0(&#8220;Website&#8221;).\u00a0 This Website is operated by NewGen Pharmacy Ltd (&#8220;we,&#8221; &#8220;us,&#8221; or &#8220;our&#8221;), a company registered in the United Kingdom. By accessing or using our Website, you agree to comply with and be bound by these Terms and Conditions.\u00a0If you do not agree with these Terms, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-8285","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pharmacy.newgenpharmacy.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/8285","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pharmacy.newgenpharmacy.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pharmacy.newgenpharmacy.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pharmacy.newgenpharmacy.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pharmacy.newgenpharmacy.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8285"}],"version-history":[{"count":7,"href":"https:\/\/pharmacy.newgenpharmacy.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/8285\/revisions"}],"predecessor-version":[{"id":8300,"href":"https:\/\/pharmacy.newgenpharmacy.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/8285\/revisions\/8300"}],"wp:attachment":[{"href":"https:\/\/pharmacy.newgenpharmacy.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}