{"id":8123,"date":"2025-06-13T08:41:08","date_gmt":"2025-06-13T08:41:08","guid":{"rendered":"https:\/\/pharmacy.newgenpharmacy.co.uk\/?page_id=8123"},"modified":"2025-06-13T09:37:01","modified_gmt":"2025-06-13T09:37:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/pharmacy.newgenpharmacy.co.uk\/?page_id=8123","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Have a Question?<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I order my NHS repeat prescription?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can order your NHS repeat prescription at any time, 24\/7. Simply nominate NewGen Pharmacy with your GP, then place your order through our website or mobile app. We\u2019ll begin processing once your GP has authorised the request.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat services do you provide?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
  • NHS prescription dispensing and free nationwide delivery<\/li>
  • Private prescriptions \u2013 upload securely online or post them to us<\/li>
  • Medication support \u2013 including compliance aids (e.g. blister packs) and reminders<\/li>
  • Online consultations \u2013 with GPs and pharmacists, including weight management support and medicine reviews<\/li>
  • Care home pharmacy services \u2013 tailored solutions, bulk supplies, MAR charts, and clinical support<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    • NHS prescriptions: 2\u20134 working days after GP approval<\/li>
    • Private or weight-loss medication: Usually delivered within 24\u201348 hours after prescribing<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre deliveries genuinely free?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      Yes. We offer free delivery for both NHS and private prescriptions throughout the UK.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I speak with a pharmacist or doctor?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
      • Pharmacist consultations: Schedule online for medication reviews or clinical advice<\/li>
      • GP video consultations: Available free of charge via our online service<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI live in a care home\u2014can you support us?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

        Absolutely. We offer dedicated care home services including medication management, clinical oversight, and MAR chart assistance to reduce errors and support residents effectively.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if my medication is out of stock?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

        We\u2019ll contact you immediately to offer an alternative or provide an expected restock date. For urgent situations, we can arrange a private prescription alternative if required.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do you protect my personal information?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

        We are registered with the General Pharmaceutical Council (GPhC) and adhere strictly to NHS data security and GDPR standards. Our December 2024 inspection confirmed full compliance with all regulatory requirements.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are your opening hours and how can I get in touch?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
        Contact Method<\/strong><\/th>Details<\/strong><\/th><\/tr><\/thead>
        Phone<\/strong><\/td>020 4599 5647<\/td><\/tr>
        Email \u2013 General<\/strong><\/td>info@newgenpharmacy.co.uk<\/a><\/td><\/tr>
        Email \u2013 Weight-loss<\/strong><\/td>weight.loss@newgenpharmacy.co.uk<\/a><\/td><\/tr>
        Opening Hours<\/strong><\/td>Online orders\/support: 24\/7<\/td><\/tr><\/tbody><\/table><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer weight-loss treatments?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

        Yes \u2013 we provide clinically approved, personalised weight-loss plans, which include consultations and medication if suitable. Treatment is delivered promptly once approved.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you help with reminders or blister packs?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

        Yes. Just let us know when placing your order if you need reminders or blister packaging. We\u2019ll arrange everything to support your routine.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I change or cancel an order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

        Please contact us via phone, email, or live chat as soon as possible. If your order hasn\u2019t been dispatched yet, we\u2019ll cancel or adjust it accordingly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does the service take from start to finish?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

        Once you’ve completed your online consultation or placed your order, the process is smooth and efficient:<\/p>

        • Consultations & treatment: If approved, prescribed medications are typically dispatched within 24\u201348 hours.<\/li>
        • NHS\/private prescriptions: Once received (either electronically via your GP or uploaded), medications are dispensed and delivered free of charge, usually within 2\u20135 working days.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Have a Question? FAQ We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page. How do I order my NHS repeat prescription? You can order your NHS repeat prescription at any time, 24\/7. Simply nominate NewGen Pharmacy […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8123","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pharmacy.newgenpharmacy.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/8123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pharmacy.newgenpharmacy.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pharmacy.newgenpharmacy.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pharmacy.newgenpharmacy.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pharmacy.newgenpharmacy.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8123"}],"version-history":[{"count":8,"href":"https:\/\/pharmacy.newgenpharmacy.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/8123\/revisions"}],"predecessor-version":[{"id":8222,"href":"https:\/\/pharmacy.newgenpharmacy.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/8123\/revisions\/8222"}],"wp:attachment":[{"href":"https:\/\/pharmacy.newgenpharmacy.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}